Privacy Policy
Last updated: June 2026
Last Updated: May 22, 2026
Effective Date: May 22, 2026
1. INTRODUCTION
SNBD Host ("we," "us," or "our") is committed to protecting the privacy and personal data of our clients, visitors, and users ("you" or "your"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our Services.
This Policy applies to all Services offered by SNBD Host, including web hosting, domain registration, reseller hosting, VPS, and managed services.
By using our website or Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services and contact us at info@snbdhost.com.
2. GOVERNING LAW
This Privacy Policy is governed by the laws of the People's Republic of Bangladesh, including the Digital Security Act 2018 and the Information and Communication Technology (ICT) Act 2006. Where our Services are accessed by individuals in the European Union or United Kingdom, we also comply with the General Data Protection Regulation (GDPR) and UK GDPR to the extent applicable.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
- Full name and contact details (email address, phone number, WhatsApp number)
- Billing information (payment method details processed via bKash, PayPal, or Stripe)
- Account credentials (username, hashed password)
- Support ticket content and communication history
- Domain registration details (WHOIS information where applicable)
3.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns
- Referring URLs and click behaviour
- Cookie identifiers and session data
3.3 Information from Third-Party Analytics and Tracking Tools
We use the following third-party tools which collect data on our behalf (see Section 6 for details):
- Google Analytics 4 (GA4) — website traffic and behaviour analytics
- Meta Pixel (Facebook/Instagram) — advertising performance and audience tracking
- Microsoft Clarity — session recording and heatmap analysis
- TikTok Pixel — advertising campaign tracking
- LinkedIn Insight Tag — B2B audience analytics and ad performance
- Google Tag Manager — tag management platform that fires the above tools
4. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Service Delivery — to provision, manage, and maintain your hosting, domain, and managed service accounts;
- Billing and Payments — to process invoices, payments, and refunds;
- Account Communications — to send invoices, renewal reminders, suspension notices, and service updates via email and WhatsApp (where a WhatsApp-enabled number is provided);
- Customer Support — to respond to support tickets and resolve technical issues;
- Security — to detect and prevent fraud, abuse, and unauthorised access;
- Legal Compliance — to comply with applicable laws, court orders, or regulatory requirements;
- Marketing and Analytics — to measure the performance of our website and advertising campaigns through the analytics tools listed above (subject to your consent where required);
- Service Improvement — to understand how our Services are used and to improve them.
5. LEGAL BASIS FOR PROCESSING (GDPR — EU/UK CLIENTS)
For clients in the European Union or United Kingdom, we process your personal data on the following legal bases under the GDPR:
| Purpose | Legal Basis |
|---|---|
| Providing the Services | Performance of a contract (Art. 6(1)(b)) |
| Billing and invoicing | Performance of a contract (Art. 6(1)(b)) |
| Legal obligations | Legal obligation (Art. 6(1)(c)) |
| Analytics and advertising | Legitimate interests / Consent (Art. 6(1)(a) / (f)) |
| Marketing communications | Consent (Art. 6(1)(a)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
You may withdraw consent at any time by contacting us at info@snbdhost.com.
6. THIRD-PARTY TOOLS AND DATA SHARING
6.1 Analytics and Advertising Partners
The following third-party tools are active on our website:
| Tool | Provider | Purpose | Privacy Policy |
|---|---|---|---|
| Google Analytics 4 | Google LLC | Traffic analytics | Google Privacy |
| Google Tag Manager | Google LLC | Tag management | Google Privacy |
| Meta Pixel | Meta Platforms, Inc. | Ad tracking | Meta Privacy |
| Microsoft Clarity | Microsoft Corp. | Session recording | Microsoft Privacy |
| TikTok Pixel | TikTok Ltd. | Ad campaign tracking | TikTok Privacy |
| LinkedIn Insight Tag | LinkedIn Corp. | B2B analytics & ad tracking | LinkedIn Privacy |
Important note: Some of these providers (Google, Meta, Microsoft, TikTok, LinkedIn) are based outside Bangladesh. By using our website, you acknowledge that your data may be transferred to and processed in countries that may have different data protection standards than Bangladesh.
6.2 Payment Processors
Payment information is processed by:
- bKash Limited — subject to bKash's privacy policy
- PayPal Holdings, Inc. — subject to PayPal's privacy policy
- Stripe, Inc. — subject to Stripe's privacy policy
SNBD Host does not store full card numbers or sensitive payment credentials on its own systems.
7. COOKIES
Cookies are small text files stored on your device when you visit our website. We use cookies to enable essential site functionality, analytics, and advertising tracking. You can control cookies through your browser settings.
8. WHATSAPP COMMUNICATIONS
Where you have provided a phone number that is associated with a WhatsApp account, SNBD Host may send you service-related notifications including payment reminders, renewal notices, and suspension warnings via WhatsApp. You may opt out of WhatsApp notifications by contacting us at info@snbdhost.com.
9. DATA RETENTION
- Active account data — retained for the duration of your account and for 3 years after account closure;
- Billing records — retained for a minimum of 7 years;
- Support ticket records — retained for 2 years after closure;
- Terminated accounts (non-payment) — data is permanently deleted following the 3-day grace period.
10. CONTACT US
For any privacy-related questions or data access requests, please contact:
SNBD Host
Email: info@snbdhost.com